Disclaimer/Privacy statement

Disclaimer

ECS International B.V. makes no guarantees, either express or implied, to any person or institution with regard to the information provided. It must be accepted in the form in which it is provided. Furthermore, no conditions or guarantees apply with regard to the topicality and/or suitability for an intended purpose. ECS International B.V. will in no way be responsible or liable for damage of any kind, including special, indirect and consequential damage that is the result of, or ensuing from, the information provided here.

All rights reserved. No part of the information provided may be reproduced or distributed in any form or by any means, neither in print nor via electronic or mechanical media, without the prior written permission of the management of ECS International B.V.

Privacy statement

Privacy-sensitive data, or personal data, is processed via the website www.ecsinternational.eu of Electronic Commerce Solutions (ECS) International B.V., hereinafter referred to as “ECS”.

Which of your Personal Data do we process?

The personal data that ECS processes are:

• First and last name
• E-mail address
• Phone number
• IP address
• Other personal data that you actively provide

For what purpose do we process your personal data?

ECS processes your personal data to:

• Respond to a question or request
• To send you the newsletter, if you have given permission for this
• Process your application
• To be in contact if this is necessary for the delivery of our services
• Comply with laws and regulations

On which legal bases do we process your personal data?

ECS bases the processing of your personal data on the following legal bases:

• When responding to a question or request, we base ourselves on the legitimate interest
• When sending the newsletter, we base ourselves on the permission you have given
• When applying for a job, we base ourselves on the permission you have given
• When contacting us in the context of the delivery of our services, we base ourselves on the execution of an agreement
• When complying with laws and regulations, we base ourselves on these laws and regulations

How long are your personal data stored?

ECS does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected:

• If you send us a question or request, we will keep your personal data for 1 year due to our internal quality system. We can learn from everything you tell us. After that, your personal data will be deleted
• If you have indicated that you wish to receive our newsletter, your personal data will be saved as long as you have not unsubscribed via the opt-out that is included at the bottom of every newsletter. If you unsubscribe, your personal data for sending the newsletter will be deleted immediately.
• If you apply for a job with us, we will process your personal data as long as the application procedure is running. Your personal data will be deleted there, unless you give us permission to keep your personal data for another year, because a new vacancy may soon become available. If you do not want that, we will delete your personal data
• If there is an agreement for the provision of our services, we process your personal data as long as this agreement is valid, and up to a maximum of three years after termination of the agreement;
• If we keep your data to comply with laws and regulations, we will keep your personal data for as long as is required by those laws and regulations.

Do we share your personal data with third parties?

ECS does not sell your data to third parties and will only provide your data to third parties if this is necessary to meet the processing purposes described above.

We conclude an agreement with companies that process your data on our behalf to ensure at least the same level of security and confidentiality of your data as we apply ourselves.

How can you view, modify, delete or receive your personal data in digital format?

You have the right to view, modify, delete and receive your personal data from us in digital format. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data. You can send a request to this effect to privacy@ecsinternational.eu. To ensure that the request has been made by you, we may ask you for identification. We will respond to your request as soon as possible, but in any case within four weeks.

How do we protect your personal data?

ECS takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact privacy@ecsinternational.eu.

How do we handle personal data younger than 16 years old?

Our website does not intend to collect data about website visitors who are younger than 16 years old. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without your permission, please contact us at privacy@ecsinternational.eu and we will delete this data.

Do we engage in automated decision-making?

ECS does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without an employee of Touch being involved.

Does the above also apply to third-party websites?

This privacy statement does not apply to websites of third parties that are connected to our website by means of links or that have forwarded you to www.ecsinternational.eu. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

How do we deal with changes to this privacy statement?

We reserve the right to make changes to this statement. The privacy statement will then be given a higher version number. Changes will be published on this website. It is recommended that you consult this statement regularly so that you are aware of these changes.

Automatic data collection tools

ECS uses various digital tracking technologies to collect information about your movements on ECS sites and when interacting with us.

Do we use cookies?

The website ecsinternational.eu uses cookies. Cookies allow you to use our website quickly and efficiently. Cookies also ensure that we recognize your surfing behavior on the website. An advantage of cookies is that you do not have to enter your data again and again.

Sometimes cookies are necessary, but not always. For example, we use functional cookies that are necessary for the operation of the website and analytical cookies.

We also use cookies that require your consent. We divide the use of cookies into two categories.

To withdraw your cookie consent, please refer to the button at the bottom of this page.

Cookie categories

Functional and analytical

Functional cookies are necessary and ensure that the website works properly. For example, you do not always have to enter your login details. We also use functional cookies to detect misuse of our website and services, for example by registering a number of successive failed login attempts.

We use analytical cookies to measure the visit to our website. This allows us to determine which parts of our website are most interesting for our visitors. We can also improve the website in this way.

IP addresses are processed for our functional and analytical cookies. The resulting statistics and reports cannot be traced back to individuals. We do not have to ask for permission for functional and analytical cookies.

In person

Social Media Cookies

If you are logged in to our website, you can share certain articles and videos using buttons via social media. To ensure that these buttons work, we use cookies from various social media parties. We must ask you for permission to use these cookies. The cookies allow these parties to recognize you when you want to share something from our website.

For the cookies that the social media parties place and the data they collect with them, we also refer to the statements that these parties provide on their own websites. Please note that these statements may change regularly. The website of Electronic Commerce Solutions (ECS) International B.V. has no influence on this. We are active on the following social media: YouTube, LinkedIn and Twitter.

Advertising cookies

There are also cookies from other parties that allow us to show you offers and information that may be of interest to you. With your permission, we would like to show you information on our website and on the websites of third parties that is really useful to you. That is why we try to estimate as accurately as possible what interests you and what does not. Based on the pages you visit on our website, you will see different information than other visitors. With this we make our website more relevant for you.

Cookies and Pixel Tags

Cookies are small text files containing a string of characters that identify a unique browser. They are sent to a computer by website operators or by third parties. Most browsers are initially set up to accept cookies as this is required by most website owners to access their sites. However, you may be able to change your browser settings to have your browser refuse cookies in general, block third-party cookies, or indicate when a cookie is being sent.

Pixel tags are scripts that run when a user lands on a website or opens an email. The pixel itself is not visible and can only be viewed in the HTML of the site or email. It calls an application on a server that causes a third-party cookie to be downloaded to your computer or records that the email has been opened.

To learn more about cookies and how they work, visit www.allaboutcookies.org.

Google cookies and technologies

Google Analytics: This cookie allows us to see information about user website activity, including but not limited to page views, source code and time spent on a website. The information is depersonalized and displayed as numbers, meaning it cannot be traced back to individuals. This will help to protect your privacy. Using Google Analytics, we can see what content is popular on our websites and strive to bring you more of the things you love to read and watch.

Remarketing from Google Analytics: Places cookies on your computer, which means that after you leave our website, Google shows you advertisements about ECS that you may be interested in, based on your previous behavior on our website. This information is not personally identifiable.

Google AdWords: By using Google AdWords code, we can see which pages helped submit contact forms. This allows us to make better use of our paid search budget. This information is not personally identifiable.

Google Adwords Remarketing: Places cookies on your computer, which means that after you leave our website, Google will show you advertisements about ECS that you may be interested in, based on your previous behavior on our website. This information is not personally identifiable.

You can prevent the information generated by the Google cookie about your use of our Sites from being collected and processed by Google in the future by downloading and installing the Google Opt-out Browser add-on for your current web browser. This add-on is available at http://tools.google.com/dlpage/gaoptout.

Facebook cookies

Facebook Remarketing: The Facebook Pixel Mark places cookies on your computer that can send a notification to Facebook and tell Facebook that you have checked out the website. We then assume that you are interested in ECS and the content on this site. When you visit Facebook, you will then be exposed to information or added with similar content. Use your privacy settings on Facebook to limit exposure to such marketing.

We use the following cookies for our analytics and marketing automation:

• _pk_id
• _pk_ses
• mautic_device_id
• mtc_id
• mtc_sid
• mtm_consent
• mtm_consent_removed

Cookie Consent

This cookie statement applies to all websites within the domain of ecsinternational.eu. So, for example, also for subdomain smart-integrations.eu. If you accept all cookies, you can use our website more easily, find what you are looking for faster and see more relevant information from us on our website and on those of third parties.

Do you not want Electronic Commerce Solutions (ECS) International B.V. to place cookies on your computer? Then adjust your browser settings. You will then receive a warning before cookies are placed. You can also adjust your browser to refuse all cookies or only the cookies from third parties. Finally, you can delete cookies that have already been placed. Please note that you must adjust the settings separately for each browser and computer you use.

Disagreeing with cookies does not mean that you will no longer see advertisements. The advertisements are then not adapted to your interests and are repeated more often. If you refuse the cookies via the browser settings, you may be asked whether you want to accept cookies every time you visit the website.

If you do not agree to cookies, we cannot guarantee that our website will work one hundred percent.

Your rights

Right to opt out of marketing communications

You have the right to opt-out of receiving marketing communications from ECS and can do so by:

(a) Follow the opt-out instructions in the relevant marketing communications,

(b) Contact us by email at ecsupdate@ecsinternational.eu

Please note that even if you opt out of receiving marketing communications, you may still receive administrative communications from ECS, such as order confirmations and notices required to manage your account or the services provided to customers.

Basic permissions

You have the right to access your personal data by requesting an overview of the personal data we process about you and you may have the right to data portability. You also have the right to request ECS to correct inaccuracies in your personal data.

You also have the right to request that we delete personal data and to restrict or refuse our processing of your personal data in accordance with this Privacy Statement or other service-specific terms.

Use ecsupdate@ecsinternational.eu to submit all requests as stated in this section.

Finally, you also have the right to file a complaint with the data protection authorities regarding our processing of your personal data.

ECS as data processor

ECS offers many different services to our customers. Most of our services involve processing customer data. The purposes of the processing are determined by our customers and not by ECS which makes the customer the data controller. In such cases, ECS acts as a data processor and processes the data on behalf of the customer. We have laid down the relationship between the Customer as data controller and ECS as data processor for you in our standard Data Pro Statement and this is included in our general terms and conditions. You can view and/or download the standard processing agreement here.

Obligations of the customer and ECS International bv

When the Customer acts as a data controller, the Customer must (according to the applicable privacy law), ensure the legal grounds for the processing of the personal data. Furthermore, the customer must assess and determine the risks of data subjects by processing their personal data. Another important aspect of the customer's job as a data controller is to comply with the information obligation towards data subjects.

ECS is a natural part of the Customer's duties as a data controller, in that ECS's services are part of the processing of personal data that the Customer must ensure is in compliance with applicable privacy laws. When ECS processes personal data on behalf of its customers, we must do so in accordance with the privacy laws applicable to data processors.

In short, the Client and ECS are obliged to cooperate to ensure privacy for data subjects. ECS will provide the information necessary for Customer to comply with applicable privacy laws.

Subcontractors and export of personal data

ECS uses subcontractors to process personal data and may export your or our data from customers outside the EU in this regard. These subcontractors are typically vendors of software, cloud services or other IT (hosting) services.

When using subcontractors, ECS enters into a data processing agreement (DPA) with subcontractors to protect your privacy rights and fulfill our obligations to our customers. Where subcontractors are located outside the EU, ECS ensures the legal grounds for such international transfers on behalf of you or our customers by relying on Privacy Shield (US) or using the EU Model Clauses.

ECS relies on a few external strategic third parties to support our business processes and deliver our services. A list of our subcontractors is available on request.

In any case, you are always welcome to request an overview and more detailed information about ECS's subcontractors, documentation of legal bases for international transfers listed below.

Changes to this statement

If we change our Privacy Statement, we will post the revised statement here with an updated revision date. We encourage you to review the Statement regularly. If we make significant changes to our Statement that materially change our privacy policy, we may also notify you by other means, such as sending an email or posting a notice on our company website and/or social media pages prior to the changes to become power.

The last update of this privacy statement was June 18, 2021.